Privacy Policy

Last updated: March 2026

1. Data Controller

GEA HeatWorks GmbH, Industriestraße 42, 20539 Hamburg, Germany, is the data controller responsible for processing your personal data in connection with this website.

2. Information We Collect

We collect personal data that you voluntarily provide through our contact and enquiry forms, including:

• Name, email address, phone number
• Company name, job title, country
• Product interest and project details
• Comments submitted on blog articles

We also automatically collect certain technical data through server logs, including IP address, browser type, and pages visited.

3. Purpose of Processing

We process your personal data for the following purposes:

• Responding to your enquiries and providing quotations
• Processing service and spare parts requests
• Sending relevant product and industry information (with your consent)
• Improving website functionality and user experience
• Compliance with legal obligations

4. Legal Basis

Processing is based on your consent (Art. 6(1)(a) GDPR), performance of a contract or pre-contractual measures (Art. 6(1)(b) GDPR), and our legitimate business interests (Art. 6(1)(f) GDPR).

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described above, unless a longer retention period is required by law. Enquiry data is typically retained for 24 months.

6. Data Sharing

We do not sell your personal data. We may share data with:

• Our regional service centers and authorized distributors to fulfill your enquiry
• IT service providers who process data on our behalf under data processing agreements
• Legal authorities when required by law

7. Your Rights

Under the GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

8. Cookies

This website uses essential cookies to ensure proper functionality. Analytics cookies are used only with your consent to help us understand how visitors use the site. You can manage cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration, including encryption of data in transit (TLS/SSL).

10. Contact

For privacy-related enquiries, please contact our Data Protection Officer at [email protected] or write to GEA HeatWorks GmbH, Attn: Data Protection Officer, Industriestraße 42, 20539 Hamburg, Germany.